Prosperity Hamper

For orders that are shipped out and delivery is not successful due to the customer's unavailability, we will contact the customer after the 2nd attempt to ensure we inform them about the delivery attempts, and post the third attempt the order gets returned back to the seller. In these scenarios, the seller has full discretion in deducting a fee for RTO orders and initiating a partial refund to the customer. Such refunds would happen post the package reaches back to www.bumblebeecandlesindia.in studio. Refunds would be processed and credited to the customer's original mode of payment within 15 business days post initiating the refund process. Orders once placed can be cancelled with in first 24 hours of placing the order. Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests. Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. For any claims on refunds we will need an uncut unboxing video of the parcel emailed to us within the first 32 hours of delivery

Bumblebeecandles India is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Sundays & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Book post or Speedpost. How the delivery charge is calculated for multiple units? The shipping charge is calculated on the volume of the order and not on individual items purchased All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charge for a shipment to Maharashtra Region. How long does it take for an order to arrive? Orders are dispatched within 2-3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 5 to 7 working days post dispatch. Delivery of all orders will be duly done to the address mentioned by you at the time of placing the order. What if the product is received in damaged condition? If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please WhatsApp us at 9804443182 mentioning your Order ID. We will personally ensure that a brand-new replacement is issued to you at no additional cost. Please make sure that the original product tag and packing are intact when you send us the product back. In case you accept the parcel and upon opening the items are damaged, please have a clear un-cut unboxing video of the package to claim for replacements/refunds